It’s now more than one year of being a member of Indian bloggers community called “Indiblogger”. Being a member of this community I have attended couple of bloggers meets held by Indiblogger in Mumbai. This time, It’s not a meet but it’s an activity where in bloggers need to visit any one Reliance Digital Stores in Mumbai mentioned by Indiblogger on their website. Bloggers need to write about their experiences and post it. The valid post entries would have chance to win Ipod shuffle. :-)
In my case, I Chose Reliance Digital Store of Mulund, Mumbai and decided to visit it on 22nd June 2013.
Below is the Reliance Digital Store Review.
Venue: Reliance Digital Store, R Mall, Mulund (W), Mumbai
Time: 22nd Jun 13, Saturday, Morning 11:25 am.
|The Entrance of The Reliance Digital Store|
I reached at Reliance Digital Store exactly at 11:25 am in the morning. At the gate itself I saw Nihal (Indiblogger Member) he welcomed me and asked to just visit the store and take snaps or check out some gadgets. I was the first Blogger visiting the store which I came to know from Nihal. So, I was little bit happy that I reached first.:-P :-P. I would have got the prize if its an Indibloggers meet. :-D
|Reliance Digital Store, Mulund, Mumbai|
Earlier the store manager was unaware about this Indiblogger's activity but Nihal explained the exact thing to store manager and then he took my Invitation printout and allowed me and some other bloggers to visit entire store.
By the time there are other fellow bloggers also turned up to visit the store. Around 12 O’clock Swati, Reliance Store Manager started to give information about Reliance Digital Store. She has introduced us various sections in the store like Mobile, Laptops, Cameras and Mobile accessories and explained us how do they guide their customers to choose the right electronics product.
One more thing I saw in the store is that the pillars of the store. They have used them very nicely and at each pillar of the store you could find different sections like of Mobiles, Laptops and Cameras. On each pillar there are 4 Charts which guides the customer to choose the right product.
|Guide Chart - To Choose Your Right Smartphone|
|Choose Your Best DSLR Camera here|
|One Can Find Best and Budget Smart Phone here at this section|
|Read About Your Different Mobile O.S. and Compare Features|
|Laptop Comparison Section|
After some time we met to Mr. Kapil Nayer who is the Area Manager of all Reliance Stores of North Maharashtra. He greeted us and gave us information about when they have started this chain of stores and what are the company goals and values. He also gave us demo about how their store executives guide their customers to choose a right television. The store has some labels on the floor of distance as 6’feet, 8’feet from Actual TV screen so that customer can actually experience the Visuals of television from different distance.
|Mr. Kapil Nayer - Head of the Store|
|Labels That Shows The Distance From TV Screens|
Then again Swati came and join us and she took her straight to visit the most awesome section of the store which is The Home Theater Engagement Zone. Here we have enjoyed the real home theater sound effect and tested different speakers. This was really a different kind of section that you couldn’t find at any of the electronics store in the city.
|The Home Theater Engagement Zone|
|The Home Theater System|
Then, we came across to Latest Arrivals section of the store where some latest mobiles were showcased. Some good offers were also flashed over there on the board. After some time we moved towards Home Appliances section of the store where variety of home appliances like refrigerators, Mixers and grinders and electronics stoves were arranged.
|Latest Arrivals in Mobiles|
|Home Appliances Section|
The manager also gave us the information about following three important things that you could only find in any Reliance Digital Store in the city.
1.The Extended Warranty on any product from Reliance (The ResQ Plan): This ResQ gives you added and extended warranty over and above the standard 1 year warranty that manufacturers allow. With this ResQ Plan customer get 5 different coupons one of which allows customer to get a repair any of his home electronic equipment repaired at free of cost even it is not bought at Reliance digital store. This essentially means that if you have bought a Television from Reliance Digital with a ResQ plan and supposes your Samsung mobile got some problem then the Reliance Digital guys will repair it for a discount.
|The Broad View of The Store|
|The Television Section|
2. The MPOS Service (The Mobile Payment of Sale): It is also a different thing that I saw in the Reliance store. They have a mobile case using which store executive can service the customer very easily and it helps the productivity. Customers need not to stand in the queue to pay their bills because of this service. The store executive can just scan your product and your credit or debit card using this device and present bill to you on the spot.
|The MPOs Service Device|
3. Reliance Gift Card: The Reliance Gift card is actually a great way to gifting the freedom of choice to your loved ones. If you have confusion about what to gift then this could be a great gift for your loved ones. You just hand over this gift card to him or her and then one can just visit any Reliance digital store to buy any electronics item of their own choice. Whether it is a mobile phone or LCD Tv or it could be a Tablet.
|The Reliance Gift Card|
So, Overall my experience of visiting this store was fantastic. I came to know many new things about the Reliance digital store. And I really enjoyed this visit. Lastly, I and my fellow bloggers met Miss Nidhi - the Reliance representative to monitor this activity. She just marked yes in front of our names in the list and took our pictures and record video of our feedback and we left the store.
Note: This blog post is a part of Reliance Digital Experience Contest Held by Indiblogger. The content written above is my own experience and views at the store.